I've asked various professional circles and they too have had the same problem. Here is the rub: Ive been in school over two years and this is the FIRST TIME this has ever happened. Problem is my book will only open on Pro DC. (I am working on a Mac with Big Sur, the latest version of Java and Adober - AND A monthly paying user.) I send crash reports, I have even called and was told it I cant have Reader and Pro DC on the same computer. My money continues to be taken WITHOUT fail, but repeated - HOURLY - Pro DC crashes and I am left having to RECREATE my documents.
When my documents close and DO NOT SAVE MY HIGHLIGHTS, I am FURIOUS that it is taking me 3XS LONGER to write a paper. I too am a paying member and a graduate student. I too have done everything as everyone else and Adobe has suggested: unistalled, installed, double checked Java, all the "fixes" suggested, if they applied to me. If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.Īlso, please check out the steps suggested in the help page: and see if that works. You may also try to reset the Acrobat Preferences to default as described in the help page. Go to Help > Check for Updates and reboot the computer once and check. What is the version of the Acrobat Reader DC you are using? To check the version go to Help> About Acrobat and make sure you have the latest version 5 installed. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Would you mind sharing the workflow/steps that you are doing that leads to freeze/crash? As described the Acrobat Reader DC is freezing and crashing.
Hope you are doing well and sorry for the trouble.
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